Privacy Policy

Last updated: 20 March 2026

1. Introduction

Billy Aircon ("we", "us", or "our") is committed to protecting the privacy and personal data of our customers in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (billyaircon.com.sg) or engage our aircon servicing services.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and residential or commercial address.
  • Service Information: Details about your aircon units, property type, service requirements, and service history.
  • Communication Records: Messages sent via WhatsApp, email, phone, or our website contact form.
  • Website Usage Data: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools).

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, schedule, and manage aircon servicing appointments.
  • To communicate with you regarding service enquiries, quotes, and follow-ups.
  • To send service reminders and annual contract renewal notices.
  • To process payments and issue receipts.
  • To improve our services and website experience.
  • To comply with legal obligations under Singapore law.

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Our Technicians: To carry out scheduled servicing at your property.
  • Service Providers: Third-party tools we use for communication (e.g., WhatsApp), payment processing, and website hosting, who are bound by their own privacy policies.
  • Legal Authorities: When required by law, court order, or government regulation.

5. Data Security

We implement reasonable security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. Service records are typically retained for a period of 3 years to support warranty claims and service history.

7. Your Rights Under PDPA

Under the Personal Data Protection Act 2012 (PDPA), you have the right to:

  • Access your personal data held by us.
  • Request correction of any inaccurate or incomplete personal data.
  • Withdraw consent for the collection, use, or disclosure of your personal data.
  • Request deletion of your personal data, subject to legal requirements.

To exercise any of these rights, please contact us at info@billyaircon.com.sg.

8. Cookies

Our website uses cookies to enhance your browsing experience and collect anonymous usage statistics. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: